Here at OfficePound we understand there will be occasions when you need to send back something you’ve purchased from us, you may have ordered in error or perhaps we may have made a mistake, there might be something wrong or you’ve just changed your mind.
Our returns rules:
– Please do not deface the packaging or product as we are then not able to re-stock &resell it, therefore we cannot accept it as a return.
– If we’ve made a mistake, such as a shortage or a picking error, then please notify us within 3 working days.
– If you’ve made a mistake or changed your mind let us know within 14 days
HOWEVER, it must be in a re-sellable condition.
– If the goods are faulty we will replace them if you notify us within 14 days
(except where it is under warranty and then the warranty will apply)
We will respond to all returns requests and after gathering information from you in accordance with the above we will provide you with a returns code. It will then be your responsibility to return the goods via post or courier to our distribution centre. Once we have received the goods we will then credit back in full via the original payment method.
We try to make things as simple as possible but if there’s anything at all unclear or you’re unsure about, please email us.
At OfficePound we pride ourselves on having open, transparent and fair trading relationships with all our customers & whilst we endeavor to fulfill each & every order with care and correct products, returns are inevitable on the odd occasion.
If you would like to make a return or have any queries please email us.
Returns Department: firstname.lastname@example.org.